Thoughtful care. For every question.
Whether you have a question about our artistic ceramic coffeeware, an existing order, shipping, payment or a return, the Falvorex™ customer-support team is here to help with clear, practical assistance.
A few details help us help you.
For questions about an existing order, please include your order number, the email address used at checkout and a short description of your request. For damaged or incorrect items, clear photographs of the item and packaging can help us understand the issue.
Falvorex™ customer care is designed to be straightforward and easy to follow. From choosing ceramic coffeeware to getting help after delivery, you can find our contact details and support guidance below.
How to reach us
Email is recommended for detailed questions, order information, photographs, return requests and other matters that benefit from a written record.
Write to our team
service@falvorex.comContact us about product information, existing orders, shipping, payments, returns, damaged items or privacy-related requests.
Call customer support
+86 184-6621-5096For order-related questions, please have your order number available. If your request involves photographs or documents, please send them by email.
What we can help with
Our team can assist with product, store and order questions related to Falvorex™.
Ceramic Coffeeware
Questions about dimensions, capacity, materials, finishes, product appearance or care instructions for a specific ceramic coffeeware item.
Order Assistance
Help with order details, payment confirmation, shipping information, tracking and other questions about an existing purchase.
Returns & Issues
Assistance with return requests, damaged or incorrect items, missing items, refund questions and other concerns after delivery.
Help us identify your order quickly.
Please include your order number and the email address used at checkout whenever possible.
Depending on your question, the following information may also help us review your request:
- Product name or the item involved
- A brief description of your question or issue
- Clear photographs of damaged or incorrect items
- Shipping or tracking information, when applicable
Support response time
Our team responds to customer-support inquiries within 24 hours. Please provide the relevant details so we can review your request and explain the next steps clearly.
This is our response timeframe. The time needed to resolve a request depends on the nature of the issue.
Official Store Information
Falvorex™ is operated by Shanghai Jinqi Dizhini Technology Co., Ltd. Our business and customer-support information is provided below.
Need help with your Falvorex™ order?
Send our team a message with your order number and a brief description of your request. We’re here to help you understand the next steps.
Email Falvorex™ Support