Falvorex™ accepts eligible voluntary return requests submitted within 30 days after the order is delivered.

To request a return, please contact customer support within this 30-day period and wait for return authorization before sending merchandise.

Requests submitted after the 30-day period may not qualify for a voluntary return except where required by applicable law or where the request concerns a damaged, defective, incorrect, incomplete or otherwise non-conforming item.

Before sending merchandise, contact Falvorex™ customer support at service@falvorex.com.

Please include your order number, the product involved, a brief explanation of the request and relevant photographs where appropriate.

Providing complete information at the beginning of your request may help our team review the issue more efficiently.

For a voluntary return requested within the applicable return window, and unless the request concerns a damaged, defective, incorrect, incomplete or otherwise non-conforming product, returned items should generally be:

• Unused or only handled as reasonably necessary to inspect the product.
• Reasonably clean.
• Free from damage caused after delivery.
• Returned with included parts, components and packaging where reasonably available.

Eligibility may also depend on the reason for return, product condition, order circumstances and applicable law.

Falvorex™ specializes in artistic ceramic coffeeware. Ceramic color, glaze, texture, surface appearance and other visual characteristics may show slight variation.

Differences may result from photography, lighting, display settings, glaze characteristics, ceramic material properties or normal production variation.

Minor normal variation does not automatically mean that a Falvorex™ ceramic product is defective.

Return requests must be reviewed before merchandise is sent back.

If your return is approved, Falvorex™ customer support will provide the applicable return instructions and the authorized return destination for your request.

Do not automatically send merchandise to the registered business address shown in the Company Details section.

Where permitted by applicable law, a voluntary return may be declined or restricted if an item:

• Has been materially damaged through misuse, abuse or improper handling after delivery.
• Is missing substantial components because of customer handling.
• Has been modified or altered after delivery.
• Creates a hygiene or safety concern that cannot reasonably be resolved through normal return handling.
• Is otherwise excluded from voluntary return under applicable law.

Please contact Falvorex™ promptly if your ceramic coffeeware arrives damaged, appears defective, differs from the product ordered or if your shipment appears incomplete.

Please provide your order number and clear photographs showing the package, shipping label, product and relevant issue where appropriate.

After review, an appropriate remedy may include a replacement, refund, partial refund or another reasonable resolution depending on the circumstances and applicable law.

Responsibility for return-shipping costs depends on the reason for the return, the specific circumstances and applicable law.

Where a return results from a verified damaged, defective, incorrect or otherwise non-conforming item, Falvorex™ will review the appropriate return-shipping solution.

For an ordinary voluntary return that is not the result of a verified product or fulfillment issue, return-shipping responsibility may differ depending on the applicable instructions provided during review.

Please follow the return instructions provided by Falvorex™ customer support.

Where shipment tracking is available, we recommend retaining the return-shipping receipt and tracking information until the return process is complete.

Returns sent to an unauthorized destination or without sufficient identifying information may be delayed or may not be accepted.

Where merchandise is required to be returned, the item may be reviewed after receipt to confirm its condition and the details of the approved return request.

Approved refunds are generally issued to the applicable original payment method where technically available.

Processing and posting times may vary depending on the bank, card issuer, financial institution or payment provider involved.

Your payment provider may require additional time after a refund is processed before the credit appears in your account.

If you wish to cancel an order, contact Falvorex™ customer support as soon as possible.

We will review the current order status. If the order has not yet progressed through fulfillment, cancellation may still be possible.

Once an order has been packed, transferred or dispatched, cancellation may no longer be available. In that situation, the applicable return process may be available after delivery.

Exchange or replacement availability depends on inventory, product availability, the reason for the request and the circumstances of the order.

Falvorex™ customer support will explain the available options after reviewing your request.

If the ceramic coffeeware delivered does not match the product ordered, contact us promptly.

Please provide the order number together with photographs of the product received, package and shipping label where appropriate.

Ceramic products can require additional protection during transportation. Where a return is authorized, please package the product carefully in accordance with the instructions provided by customer support.

Where reasonably available, original protective packaging may help reduce the risk of damage during return transit.

Merchandise should not be returned before Falvorex™ customer support has reviewed the request and provided applicable return instructions.

Merchandise sent without authorization, to an incorrect destination or without sufficient order information may cause delays in processing the request.

Nothing in this Return & Refund Policy is intended to exclude or limit consumer rights that cannot lawfully be excluded or limited under applicable law.

Falvorex™ may update this Return & Refund Policy from time to time to reflect operational, legal or service changes.

The “Last Updated” date displayed on this page identifies the current version of the policy.