Depending on how you interact with Falvorex™, we may collect or process information including:

• Name, email address, telephone number, billing address and shipping address.
• Order number, ceramic coffeeware purchased, order value, shipping information, transaction status, returns and refunds.
• Customer-account information if you create or use an account.
• Information you voluntarily provide when communicating with customer support.
• IP address, browser type, device type, cookie identifiers, referring pages and website interaction information.
• Marketing preferences and interactions with advertising or promotional communications.
• Payment-related information required by applicable payment providers to authorize and complete transactions.

Falvorex™ does not ask customers to provide complete credit or debit card numbers through ordinary customer-support email.

Personal information may be collected:

• Directly from you when you place an order, create an account, submit information or contact Falvorex™ customer support.
• Automatically through cookies, pixels, scripts, logs, APIs, local storage and similar technologies where applicable.
• From commerce services, payment providers, fulfillment partners, shipping carriers and other providers involved in processing your transaction.
• From analytics, advertising, attribution or marketing providers where those services are enabled and permitted.

Personal information may be used to:

• Process, verify, fulfill and deliver orders.
• Send order confirmations, shipment notices, tracking information and service-related communications.
• Provide customer support and respond to questions.
• Review returns, refunds, disputes and payment-related requests.
• Detect, investigate and help prevent fraud, misuse and security incidents.
• Operate, troubleshoot, analyze and improve our online store.
• Measure advertising and marketing performance where permitted.
• Provide advertising or marketing communications where permitted and subject to applicable privacy choices.
• Meet applicable legal, regulatory, tax, accounting and recordkeeping obligations.
• Establish, exercise or defend legal claims.

Our store and supporting services may use cookies, pixels, APIs, scripts, local storage, server logs and similar technologies for website functionality, checkout, shopping-cart operation, preferences, security, fraud prevention, analytics, attribution and advertising where applicable.

Some technologies may be necessary for the website to operate. Other technologies may be considered non-essential and may be subject to consent or opt-out requirements depending on your location and applicable law.

Personal information may be shared with service providers and business partners where reasonably necessary to operate the Falvorex™ store and provide related services.

• Commerce and website-service providers.
• Payment processors and financial-service providers.
• Fulfillment, logistics, shipping and delivery providers.
• Customer-support and communications providers.
• Fraud-prevention, security, analytics, advertising, attribution and marketing providers.
• Professional advisers and legal or regulatory authorities where required or appropriate.

We may also disclose information where required by law, legal process or regulatory request, or where reasonably necessary to protect rights, security, customers or the public.

Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, accounting, tax, legal, compliance, dispute-resolution and recordkeeping purposes.

Retention periods may vary depending on the type of information, the reason it was collected, applicable legal requirements and operational needs.

We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, loss or disclosure.

No method of data transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

Depending on your location and applicable law, you may have rights relating to your personal information. These may include rights to request access, correction, deletion, portability, restriction, objection or information about certain disclosures.

Where applicable, you may also have privacy choices relating to certain targeted advertising, non-essential cookies or activities that may be legally defined as a sale or sharing of personal information.

Privacy-related requests may be sent to service@falvorex.com. We may need to verify your identity before completing certain requests.

Our store is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to Falvorex™ inappropriately, please contact our customer support team so the matter can be reviewed.

Our service providers, commerce infrastructure, payment providers, logistics partners and other providers may operate in different countries.

As a result, information may be processed in jurisdictions other than the location where you originally provided it, subject to applicable legal requirements and appropriate safeguards where required.

We may process, preserve or disclose information where reasonably necessary to comply with applicable law, lawful requests, regulatory obligations, tax or accounting requirements, investigations or legal proceedings.

We may update this Privacy Policy from time to time to reflect changes in Falvorex™ store operations, technologies, legal requirements, advertising practices or service providers.

The “Last Updated” date displayed on this page identifies the current version of this Privacy Policy.